Help

1

How can I order?
Just click "add to cart" besides the item(s) you want to your basket, "Check out” your selected item(s) and finish all process.

2

Are your prices in US dollars?
Yes, all prices are in US dollars.

3

Why do prices change everyday?
Our Prices depend on the US-dollar exchange rate, therefore our price changes everyday.

4

Why is prices different for the same shoe in different sizes?
We sell shoes on a consignment basis/ from our vendor(s), and each price of our shoes, sizes are decided each of our clients / vendor(s). This is why there is a difference in price.

5

How long does it take to ship?
All orders are processed and shipped within 3-7 days.

6

How can I check my order status?
Once your order is shipped you will get a tracking number via email, then you can check the status from Hong Kong Post Office

7

How can I pay?
We accept pay pal , bank transfer and western union.

8

Can you ship to my work address?
We only ship to Credit Card billing address', or PayPal confirmed address, there are no exceptions.

9

Can I cancel / change my order?
We do not accept changing your order by email.

10

Can I return / exchange my order?
All sales final. No refunds, no exchanges.

11

Are All shoes authentic?
All shoes are authentic, dead stock, brand new, never worn come with original box and accessories, such as spare shoe-lace, Air Jordan Card unless otherwise noted in the description of each particular item.

12

Is there any products which you are not showing on the site?
IT should be, you can use the "Wants" Function to ask what product you want.

13

My size is not shown on the website but is there any way you can get my size as well?
As previously stated, our full inventory is reflected on our page. If you would like a different size, please check back with us, as our inventory is updated everyday.

14

What is “Wants”?
You can explain it in details what kinds of items are you looking for. Just send your request, we will process it and give you the best offer via email!

15

Why My order was cancelled?
All orders without Credit Card billing address, PayPal confirmed address, or item sold out will be automatically cancelled.

16

Can you keep the item on hold?
We do not keep any items on hold.

17

Is there any discount available?
We do not offer any discounts.

18

How many pairs of each shoes do you have?
Generally speaking, there is only 1 pair of a particular shoe available.

19

I want to know a size.
Please read size Guide.

20

How and where do you ship?
International shipping is handled by EMS from Hong Kong.

21

How long does it take my order to arrive?
It takes 24-48 hours to ship out, and takes 3-7 business days for delivery, but this depends on the destination country, and custom office.

22

I can't track my item with a tracking number you gave me.
Sometimes it takes 24-48 hours to track your item depending on destination country.

23

How much is the shipping fee?
Please read “Shipping Fee”

24

Can you put my item in double / extra box?
You can press the "Double Box" Buttom for buying double box for you item (optional)

25

How much are custom charges on top of the price?
Custom charges are country dependent so check with the customs bureau of your particular country before ordering.

26

Do you accept me to link to your website?
You can link to wmvinc.com without permission.

27

Do you swap links with my site?
We don't swap links to any website now.