Shipping & Tracking Information
Shipping Time
For EMS (Express Mail Service), over 98% packages can be arrived in 4 to 6 days *
For UPS Express, over 98% packages can be arrived in 1 to 2 days *
For Air Parcel, over 90% packages can be arrived in 8 to 12 days *
Shipping Status Tracking
A tracking number will be provided after we ship your package. You can check the shipping status of your package according to the tracking number.
Click here to check the status of your package. *
What should you do if you cannot receive the parcels?
It may be delayed. Please be patient.
If you cannot receive the parcels over 3 weeks while the payment is cleared, please feel free to contact us for the tracking information. However, we suggest you to try following steps:
1) Go to the nearest local post office.
2) Ask the staff if there is any parcel from Hong Kong.
3) If no parcel can be found, please contact us again.
Shipping for Pre-Order items
We will send the pre-order items out once there is stock and ready.
Please feel free to contact us if you want to cancel the pre-order.
Return Policy
Damage via Postal If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us within 24 hours after the item(s) arrived. Do not throw away any packing materials and contact us immediately. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a damage via postal, we will send you new item(s) or have your money back.
The above terms subject to our final decision.
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